oztec-logo

OzTec Shock Absorber

LIMITED LIFETIME WARRANTY

The lifetime warranty on each OzTec Shock Absorber covers defects and premature failure, as long as you are the original purchaser and still own the vehicle they were fitted to. The unit must be the correct part number for the vehicle.

Warranty Details

Applies to OzTec Shock Absorbers only
For all other products refer to standard warranty terms

Who is covered by this warranty?

The original Retail purchaser of the goods is covered.
You must be the original retail purchaser of the OzTec shock absorber and still own the vehicle on which

the shock absorber was originally installed. OzTec suspension warrants the original retail purchaser
against functional and/or material defects of the OzTec shock absorber.

How to claim under this warranty:

An OzTec Warranty Assessment form (which can be found on page 169 of this catalogue, or obtained by
contacting OzTec Customer Service on Ph 07 3808 4698 for a copy) must be completed and forwarded
with a copy of proof of purchase to the stockist you purchased the goods from.

What are your obligations?

It is the original retail purchaser’s responsibility to retain proof of purchase which must show date of sale,
vehicle speedo reading and registration number for validation of purchase.

Warranty will not be considered without proof of‘purchase and a fully completed Warranty Assessment
Form. You may be required to send the claimed shock absorber to OzTec Suspension for inspection.

What OzTec will endeavour to do

Upon receipt of a fully completed Warranty Assessment Form and proof of purchase, OzTec Suspension
will replace any Ozec shock absorber deemed faulty with a new shock absorber.

Note: if one (1) shock absorber is faulty, only that unit will be replaced.

OzTec will neither remove nor install and will not pay for the removal or installation of the shock absorber
under the terms of warranty.

Warranty exclusions

This warranty does not cover any OzTec shock absorber which has been:

Subjected to fair wear and tear including but not limited to stone damage to shock absorbers.
Used for rally, off road racing or any other competition motor sport use.

Modified, altered or subjected to abuse, negligence or accident damage.

Improperly installed or installed in any vehicle for which it was not designed or catalogued.
Presented for warranty by one other than the original retail purchaser.

Bushing that has been incorrectly fitted.

Subjected to wear and tear as a result of incorrectly fitted or missing bump stops.

Consequential damage, loss of time, loss of vehicle use, incidental damages, labour costs and freight to
and from OzTec Suspension are not covered by this warranty.

PLEASE NOTE: Rental and other commercial use vehicles are excluded from “Lifetime Warranty” but are
covered for 12 months with unlimited kilometres.

Standard Warranty Terms

Applies to catalogued products other than OzTec Shock Absorbers.

Who/What is covered by this warranty?

OzTec Suspension on behalf of the product manufacturer, warrant the catalogued products detailed below
against functional and/or material defects of the product to the extent listed.

Coil Springs: Limited Lifetime for the original purchaser against faulty manufacture, breakage or sagging
(being loss of free height of more than 10mm)

Leaf Springs: 12 months for the original purchaser against faulty manufacture, breakage or sagging
(being loss of free camber of more than 12mm)

Polyair: 12 months/20,000km for the original purchaser against faulty manufacture.
Bilstein: 12 months/20,000km for the original purchaser against faulty manufacture.
KYB: 3 year/60,000km for the original purchaser against faulty manufacture.

All other products: 3 year/100,000km for the original purchaser against faulty manufacture.

How to claim under this warranty:

An OzTec Warranty Assessment form (which can be found on page 169 of this catalogue, or obtained by
contacting OzTec Customer Service on Ph 07 3808 4698 for a copy) must be completed and forwarded
with a copy of proof of purchase to the stockist you purchased the goods from.

What are your obligations?

It is the original retail purchaser’s responsibility to retain proof of purchase which must show date of sale,
vehicle speedo reading and registration number for validation of purchase.

Warranty will not be considered without proof of purchase and a fully completed Warranty Assessment
Form. You may be required to send the claimed item to OzTec Suspension for inspection.

What OzTec will endeavour to do

Upon receipt of a fully completed Warranty Assessment Form and proof of purchase, OzTec Suspension
will repair or replace any catalogued product deemed faulty by this warranty.

Note: If one (1) product is faulty, only that unit will be repaired or replaced.

OzTec will neither remove nor install and will not pay for the removal or installation of the product/s under
the terms of warranty.

Warranty exclusions

This warranty does not cover any OzTec catalogued product which has been:

Subjected to fair wear and tear including but not limited to stone damage to shock absorbers.

Used for rally, off road racing or any other competition motor sport use.

Modified, altered or subjected to abuse, negligence or accident damage.

Improperly installed or installed in any vehicle for which it was not designed or catalogued.
Presented for warranty by one other than the original retail purchaser.

Subjected to wear and tear as a result of incorrectly fitted or missing bump stops.

Consequential damage, loss of time, loss of vehicle use, incidental damages, labour costs and freight to
and from OzTec Suspension are not covered by this warranty.

PLEASE NOTE: Rental and other commercial use vehicles are excluded from “Lifetime Warranty” but are
covered for 12 months with unlimited kilometres.


Back To OzTec


 

© 2017 Ballina Suspension & Accessories


All right are reserved.
Terms of Service | Privacy Policy

Contact Info


2/32 Southern Cross Drive
Ballina, NSW 2478
T: 02 6681 3773

Quick Navigation

Connect with us